At Nandakam Rest House, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, make reservations, or visit our website.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, contact details (phone number, email), identification details (Aadhar, Passport, Driving License).

• Booking Information: Room type, check-in/check-out dates, number of guests, payment details.

• Usage Information: Information on how you use our website or services, including IP address, browser type, and pages visited.

2. How We Use Your Information

• To process and confirm reservations.

• To provide customer support and respond to inquiries.

• To improve our services and guest experience.

• For security, verification, and fraud prevention purposes.

• To communicate important updates, offers, or notifications related to your stay.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. It may be shared only with:

• Authorized service providers assisting with bookings, payments, or services.

• Legal authorities, if required by law.

4. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

• You may request access to your personal information.

• You can request correction of inaccurate or incomplete information.

• You can request deletion of your personal data, subject to legal obligations.

• Cancellation Policy – Nandakam Rest House, Tirumala

  1. Standard Cancellation Rules

  • Cancellations must be made at least 24 hours before the scheduled check-in time to qualify for a full refund.

  • Late cancellations or no-shows will incur a charge equivalent to one day’s room rent.

  2. Refund Process

  • Refunds, if applicable, will be processed through the original mode of payment.

  • Refund processing may take 5–7 business days, depending on the bank or payment provider.

  3. Group Bookings

  • For group bookings (5 or more rooms), cancellations must be made 72 hours in advance to avoid charges.

  • Partial cancellations within a group booking may incur proportional charges.

  4. Changes to Booking

  • Requests to change check-in or check-out dates are subject to availability and must be communicated at least 24 hours prior.

  • Changes may result in adjusted room rates.

  5. Special Circumstances

  • In case of natural calamities, government restrictions, or unforeseen emergencies, Nandakam Rest House reserves the right to amend the cancellation policy.

  • Guests will be informed promptly, and reasonable alternatives or refunds will be offered.

 Contact

For any questions regarding privacy, please contact:
Email: info@thenandakamresthouse.in
Phone: +918209645475